FAQ

Is it safe to ship fish?

It is stressful on the fish but relatively safe. I have personally received dozens of goldfish and tropical fish from multiple online vendors and only had one DOA experience.

What if my fish dies during shipping?

I will give you a full refund or a replacement fish, up to you.

What if my fish arrives alive but dies or gets sick within hours or days of receiving it?

Once the fish is unbagged it is out of my control and up to you to keep the fish alive, I do not offer refunds for fish that die after the bag has been opened.

Why do you ship USPS?

I am happy to work out other shipping options with you if you want but USPS is cost effective and they can get a fish across the country in 3 days which is usually good enough.

I have more questions!

Use the contact form and ask away, I will try to respond within 24 hours.